All customer stories

An Agency Owner Consolidates Four Tools into One Interface

An advanced user of Discord, Slack, Monday.com and Jira, context-switching between all four to get the full picture of a client account. Client projects, real-time communication and deliverables now sit in one place.

4tools replacedDiscord, Slack, Monday.com and Jira, consolidated into one interface

Four tools, all named by the customer in a public AppSumo review. No company name or head count was stated, so neither is shown.

In their own words

I am an advanced user of tools like Discord, Slack, Monday.com, and Jira, and I often have to context-switch between these tools to get the full picture. Now, we manage client projects, communicate in real-time, and track deliverables all within one intuitive interface.

Edworking customer, Owner, client services business

This customer is not named. The source never states her name, and we do not guess one.

The customer

Role
Owner, client services business
Company
Not disclosed
Team size
Not disclosed
Team type
Agency
Industry
Professional services
Before Edworking
  • Discord
  • Slack
  • Monday.com
  • Jira

The workflow they described

Only the parts of the workspace this customer said they use, each shown as the live interface rather than a screenshot.

01 · Board and list

Client projects run as boards and lists in one place, instead of being split across Monday.com and Jira.

Tasks
To do2
MKT-148Draft the launch announcement
18 Sep
JPJames Park
MKT-151Collect customer quotes
22 Sep
NPNina Patel
In progress2
MKT-142Rewrite the pricing page copy
Today
ERElena RuizSCSarah Chen
MKT-139New comparison table
9 Sep
MRMarcus Reid
Done2
MKT-131Update the demo screenshots
2 Sep
SCSarah Chen
MKT-128Ship the FAQ section
29 Aug
ERElena RuizJPJames Park
02 · Conversations

Real-time conversation sits in the same tool as the client work, which is what replaced Discord and Slack here.

Categories
Chats
03 · All spaces

One view spans every client space. This is the context-switching the customer says they no longer do to get the full picture.

All Spaces
PRD-77Ship onboarding tooltipsP8 Sep
MKT-139New comparison tableM9 Sep
MKT-142Rewrite the pricing page copyMToday
DES-31Export the new icon setDToday
MKT-148Draft the launch announcementM18 Sep
PRD-82Instrument the signup funnelP19 Sep
DES-28Update the brand kitD23 Sep
MKT-153Plan the changelog postM26 Sep
Filter by
Order by
Completed tasks

How this story was checked

Statement published
12 May 2025
Source last re-checked
28 August 2026
What the number counts
Tools the customer named as replaced
Source
Public review on AppSumo

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