SLA and Support

• Include the workspace and feature affected, the time and your timezone.
• Describe the steps leading to the issue and what you expected to happen.
• Include an error message or a redacted screenshot when useful.
• Explain whether the issue affects one person, your team or a critical workflow.

Do not send passwords, access tokens or unnecessary personal data. Use the responsible disclosure route for a potential security vulnerability.

An uptime target, support response time and time to resolve an issue are separate commitments. Coverage, exclusions and remedies depend on the agreement that applies to your account.

This page does not establish an uptime percentage, service credit or guaranteed response time. Ask for written confirmation of any SLA, support hours and escalation process your organisation requires.